Travelling With Children
Parents with prams
- Always keep a firm hold of your pram anywhere on stations and trains.
- Always apply the pram brakes when you’re on the platform or on the train.
- Ensure that your child is securely strapped to the pram.
- Park your pram sideways, not pointing towards the track.
- We recommend you use a pram harness for extra safety.
- Get on and off the train closest to the guard's carriage (indicated with a blue light) so you are in full view of the guard before the train doors are closed.
- Mind the gap between the platform and the train door.
- Please don't rush - allow plenty of time for your journey.
- If you require any assistance please don't hesitate to approach CityRail staff. They are there to help you.
Parents with school aged children
- When waiting for the train make sure children stand well behind the yellow line on the platform.
- If they’re wearing a backpack, they should be aware that the backpack could still be over the yellow line even if their body is behind it.
- Mind the gap between the train and the platform when boarding or getting off the train.
- Don’t allow children to play games or run around while waiting for the train.
- If they drop something on the tracks, they should never jump down on the tracks to retrieve it. Ask a station staff member to help you.
- Children should only cross the train tracks via footbridges, underpasses or at designated pedestrian crossings. Crossing the tracks is dangerous and illegal. The current penalty is up to $5,500.
- They should respect fellow passengers and not run on the platform.
- Skating, skateboarding and bicycle riding are also not permitted on the platform.
- Ensure that school children do not put any part of their body outside the train or hold the doors open when they are closing.
- They should not change carriages while the train is moving.
