Trainsmart

Travelling With Children

Parents with prams

  • Always keep a firm hold of your pram anywhere on stations and trains.
  • Always apply the pram brakes when you’re on the platform or on the train.
  • Ensure that your child is securely strapped to the pram.
  • Park your pram sideways, not pointing towards the track.
  • We recommend you use a pram harness for extra safety.
  • Get on and off the train closest to the guard's carriage (indicated with a blue light) so you are in full view of the guard before the train doors are closed.
  • Mind the gap between the platform and the train door.
  • Please don't rush - allow plenty of time for your journey.
  • If you require any assistance please don't hesitate to approach CityRail staff. They are there to help you.

Parents with school aged children

  • When waiting for the train make sure children stand well behind the yellow line on the platform.
  • If they’re wearing a backpack, they should be aware that the backpack could still be over the yellow line even if their body is behind it.
  • Mind the gap between the train and the platform when boarding or getting off the train.
  • Don’t allow children to play games or run around while waiting for the train.
  • If they drop something on the tracks, they should never jump down on the tracks to retrieve it. Ask a station staff member to help you.
  • Children should only cross the train tracks via footbridges, underpasses or at designated pedestrian crossings. Crossing the tracks is dangerous and illegal. The current penalty is up to $5,500.
  • They should respect fellow passengers and not run on the platform.
  • Skating, skateboarding and bicycle riding are also not permitted on the platform.
  • Ensure that school children do not put any part of their body outside the train or hold the doors open when they are closing.
  • They should not change carriages while the train is moving.

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