For customers with disabilities

Follow these guidelines to ensure your train travel remains a safe, pleasant and convenient experience.

Check the accessibility of the stations you need to travel between. Alternatively, call 131 500 or ask staff at your departure station.
You can use mobility aids (up to 130cm long and 80cm wide) on stations and trains. Larger mobility aids are difficult to manoeuvre safely on platforms and in, on and off trains.
On platforms, park your mobility aid sideways, so that you are parallel to the yellow line, not pointing towards or away from the track.
If you are using a wheelchair or motorised scooter always apply the brakes when on a station platform or train.
Give way to pedestrians and travel at a walking pace on stations and trains.
Petrol-fuelled devices are not allowed at CityRail stations or on trains.
Storage facilities for mobility aids are not available at CityRail stations.
Portable boarding ramps (80cms wide) are available for customers using mobility aids and others who need assistance to board the train.
If you need a boarding ramp to board the train please phone your departure station (Click here to find phone numbers) prior to travelling so station staff can be ready to help you. If station staff are not available to help you board, please ask the train guard for help.
Station staff cannot operate mobility aids, lift or carry customers or their mobility aids, or attend to a customer’s personal care on trains or stations. If you need assistance of this kind while using CityRail services, you will need to travel with a friend or carer.