For Everyone
- Arrive with plenty of time to purchase your ticket.
- Don’t run on the platform or down steps.
- Always stand behind the yellow line on the platform and wait there until your train has come to a complete stop.
- Mind the gap between the train and the platform when boarding or getting off the train.
- When the whistle blows or the “doors closing” signal sounds / announcement sounds, don’t try and beat the closing doors. A fine of $400 applies for blocking or interfering with train doors.
- Please pay attention if you have a backpack as the straps could get caught in the doors.
- Only cross the train tracks via the footbridge, underpass or at designated pedestrian railway crossings. Crossing at non-marked areas is extremely dangerous, illegal and carries penalty of up to $5,500.
- Please offer your seat to other passengers who are elderly, pregnant or have a disability.
- Please vacate marked wheelchair spaces for passengers using mobility aids.
- Ask station or train staff for assistance if you need help.
- In an emergency, use the emergency help point provided on all platforms and in the entrance vestibule of some trains.
If you see any illegal train track crossings, report it to the police by calling 000. If you know of someone who regularly goes on the tracks, you can make an anonymous report to Crime Stoppers on 1800 333 000.
